PAYMENT IS EXPECTED AT TIME OF SERVICE!

ALL PHARMACEUTICAL SALES ARE FINAL!
ONCE A MEDICATION LEAVES THE BUILDING, IT MAY NOT BE RETURNED. THIS DOES INCLUDE FLEA/TICK AND HEARTWORM PREVENTATIVES.

ALL RECORD REQUESTS FOR TRANSFERS:
AS OF JULY 1ST, 2019, ALL REQUESTS FOR PHYSICAL RECORDS TO BE COPIED OR TRANSFERRED, WILL BE PROCESSED WITHIN 3 BUSINESS DAYS.
THERE WILL BE A PRE-PAID CHARGE OF $15 PER PET.
(THIS FEE MUST BE PAID IN FULL PRIOR TO COPIES/FAXES/EMAILS BEING MADE/SENT.)

AS OF JUNE 1ST, 2018, THERE WILL BE A $40 CANCELLATION/NO SHOW CHARGE FOR ANY APPOINTMENT CANCELLED WITHIN 24 HOUR NOTICE OR FOR ANY NO SHOW/NO CALL APPOINTMENT. (OUR APPOINTMENTS CAN FILL VERY QUICKLY THROUGHOUT THE DAY, AND WE WOULD LIKE TO MAKE SURE WE HAVE TIME TO SEE EVERYONE.)

REFILLS FOR SCRIPTS/MEDICATIONS
PLEASE ALLOW AT LEAST 48 HOURS (2 BUSINESS DAYS), WHEN REQUESTING ANY MEDICINE REFILLS OR WRITTEN PRESCRIPTIONS. (WE DO NOT WANT YOU TO RUN OUT OF IMPORTANT MEDICATION FOR YOUR PETS.)